Information sharing is a necessity of primary importance for all organizations.
TEST supports companies in this objective by providing the best communication and collaboration technologies.
Phones are actually indispensable business tools. The VoIP technology is well established and allows an optimization of telephone costs, giving access to solutions to increase productivity and information sharing. The convergence between fixed and mobile phone makes available whatever the device in use and facilitates work outside the office.
It is a solution for the sharing of information that combines the various forms of corporate communication by integrating the telephone system with e-mail, chat and web conferencing systems. Other features that encourage collaboration with colleagues, partners and customers are the ability to share the desktop, video chat and the presence of colleagues.
The potential of Unified Communication multiplies if we take it outside the company walls on smartphones and other mobile devices: sharing is always available, anywhere and from any device.
Telepresence solutions thanks to high quality audio and video systems make team work possible even at a distance, reducing travel costs and saving travel time. The integration of advanced telepresence, collaboration and mobile solutions can challenge the traditional paradigms of work organization and business relationships, favoring the diffusion of smart working.
TEST designs and implements advanced contact center solutions that can help companies provide their customers with a better management of customer service and a satisfying customer experience in step with the times. Thanks to the standard WebRTC protocol (Real Time communication for the Web) operators can talk and interact with their interlocutors through the browser, with easy-to-use interfaces that integrate voice, video, screen sharing, messaging and file sharing communications.
Productivity & Mobile
The increase in the functionality of smartphones and tablets allowed their use to replace the workstation. However, mobility and work anywhere must be combined with information security and control needs, thanks to desktop and terminal services virtualization solutions, as well as cloud solutions for email management, archiving documental and collaboration available on all devices.